As a small business, the annual impact of last minute cancellations and “no-shows” can be significant, if not devastating. Our cancellation policy has been implemented to help keep our business sustainable and open, so that we can keep employing local staff and supporting our local community.
Our online booking system allows you to receive email notifications of your appointment to put straight into your calendar, and we also send out a reminder text message, to help make sure you have remembered your appointment. The rest is up to you, and as such, our cancellation policy is as follows:
If you give less than 24 hours notice of your cancellation, this will incur a charge of 50% of the booked service amount.
“No-shows” will be charged 100% of the booked service amount.
Thank you for your understanding.
Please arrive 10 minutes prior to your appointment time to allow time for your preparation, consultation, and spa refreshments. Please note your late arrival may compromise the full length of your treatment as we endeavour to remain on schedule as a courtesy to each and every client.
Please do not bring others along to your appointment. This is due to limited space and also for distraction reasons. If it is required that you need to bring someone along we kindly ask that you contact us beforehand.
Privacy & Modesty
Our caring and professional therapists have the utmost respect for your privacy and modesty. All personal information shared will remain confidential. It is our intention to provide a safe, healing environment based on trust where you can truly relax.
Your wellbeing is especially important to us and it is essential that you inform us of any health conditions or pregnancy when scheduling your appointment, as certain spa appointments may not be recommended.
Spa House Tasmania look forward to welcoming you soon.